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301 results

  • Sunwater - Part 6 of the Water Charge Rules decision

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 29 September 2021
  • Queensland Department of Regional Development, Manufacturing and Water - Part 6 of the Water Charge Rules decision

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 29 September 2021
  • Developing the Better Bills Guideline – Australian Energy Regulator

    On 18 March 2021, the Australian Energy Market Commission (AEMC) made a rule requiring the Australian Energy Regulator (AER) to develop a mandatory billing guideline setting out how retailers must prepare and issue bills to residential and small customers. The Better Bills Guideline will provide guidance to retailers on preparing and issuing bills that make it easy for these customers to: pay their energy bills ensure their bill conforms to their contract query... More
    Closed 22 September 2021
  • Facebook advertisements

    The ACCC is aware of advertisements on Facebook about cryptocurrency products featuring the name or image of an Australian public figure. These advertisements might look like articles or posts in your Facebook newsfeed. We are concerned that the advertisements may be false or misleading. If you see one of these advertisements on Facebook, please take a screenshot and submit it to the ACCC via the link on this page. Please ensure that your screenshot includes the name of the... More
    Closed 1 September 2021
  • Toppling furniture and televisions - Issues paper

    The Australian Competition and Consumer Commission (ACCC) is seeking your assistance. Scoping risk control options to prevent injuries and deaths from toppling furniture and televisions is one of the ACCC’s product safety priorities for 2021 . As part of this process, we are seeking information from consumers, consumer safety advocates, the furniture and television industries, medical professionals, and other interested stakeholders about the safety... More
    Closed 30 August 2021
  • Survey for small business sellers - General online retail marketplaces

    The ACCC is looking at: How general online retail marketplaces work. Whether there are any competition or consumer issues associated with general online retail marketplaces. This is part of our Digital Platform Services Inquiry . General online retail marketplaces are online platforms where sellers can sell their goods direct to Australian consumers. Some of these marketplaces are Amazon, Catch.com.au, eBay and Kogan. We want to know your experiences and views... More
    Closed 19 August 2021
  • Survey for consumers - General online retail marketplaces

    The ACCC is looking at: How general online retail marketplaces work. Whether there are any competition or consumer issues associated with general online retail marketplaces. This is part of our Digital Platform Services Inquiry . General online retail marketplaces are online platforms where sellers can sell their goods direct to Australian consumers. Some of these marketplaces are Amazon, Catch.com.au, eBay and Kogan. We want to know your experiences and views... More
    Closed 19 August 2021
  • Infant Inclined Products - Issues Paper

    The Australian Competition and Consumer Commission (ACCC) is conducting a market review into the safety of infant inclined products. As part of this process, the ACCC has released an Issues Paper (available below) for consultation. The ACCC is concerned about the use of inclined products for infant sleep because they go against an established body of evidence that infants should sleep on a flat, firm surface. The Issues Paper includes a series of questions about which the... More
    Closed 16 August 2021
  • 2021 ACCC/AER Regulatory Conference registration

    Regulatory evolution: are new tools needed? In 2021 the ACCC & AER regulatory conference will held online for the first time. The conference will be held across three days, starting on Wednesday 28 July in the afternoon, Thursday 29 July in the afternoon and the morning of Friday 30 July. The cost of attending the online event is $200. Groups of 5 registrations or more will receive a 25% discount on the fees. This online registration form provides for up to 10 delegates from... More
    Closed 27 July 2021
  • ACCC franchising education feedback

    The ACCC provides educational resources to potential franchisees. These resources help a person understand franchising, the Franchising Code of Conduct and the role of the ACCC before they buy a franchise. More
    Closed 23 July 2021
  • 2021 Telecommunications non-discrimination guidelines

    We are proposing to update our guidelines for the statutory provisions that prohibit NBN Co and other access providers from engaging in conduct that discriminates between access seekers or in favour of themselves. The proposed guidelines are provided below. Recent changes to the Competition and Consumer Act 2010 (Cth) (CCA) and the Telecommunications Act 1997 (Cth) (Telecommunications Act) which were made as part of the Telecommunications Legislation Amendment (Competition and Consumer)... More
    Closed 16 June 2021
  • Review of the mandatory safety standard for projectile toys

    The Australian Competition and Consumer Commission (ACCC) invites you to have your say on the issues in the consultation paper (available below) on the review of the mandatory safety standard for projectile toys. The ACCC prefers submissions to be provided via the ACCC consultation hub. Alternatively, submissions can also be made via post to: Director Standards Review Consumer Product Safety Branch Australian Competition and Consumer Commission GPO Box 3131... More
    Closed 26 May 2021
  • Murray-Darling Basin inquiry - April 2021 public forums registration form

    The ACCC is hosting a series of public forums in April 2021 to report on the findings and recommendations of the Murray-Darling Basin water markets inquiry. Forums will be held at five locations across the Basin in Mildura, Renmark, Griffith, Deniliquin and Shepparton. These forums are also an opportunity for stakeholders to ask the ACCC questions. Attendees are invited to stay for light refreshments and informal discussion following the conclusion of a forum. We encourage you... More
    Closed 29 April 2021
  • ACCC Funeral Services Survey

    The ACCC is prioritising work in the funerals services sector this year. To help us with this work, we are interested to hear about your experience in arranging a funeral. We are also interested to hear from you if you work in the funeral services industry or have information you wish to share about the industry. The survey should take about 15 minutes to complete. You may skip questions throughout the survey if you do not wish to answer them. Only the first question... More
    Closed 16 April 2021
  • Small Business in Focus report

    The ACCC produces a twice-yearly Small Business in Focus report which provides a summary of the ACCC’s work and activities in the small business sector. You can find the most recent report and previous reports on the ACCC website . More
    Closed 21 March 2021
  • Measuring Broadband Australia (MBA) review 2020

    The ACCC is conducting a review of the Measuring Broadband Australia (MBA) program and is seeking views from stakeholders on the program's effectiveness and scoping its future directions, should it be extended beyond its current expiry in June 2021. As part of the program, we have: released quarterly reports since March 2018 recently started releasing a monthly key indicators report and a critical services report focused on the COVID-19 environment ... More
    Closed 5 November 2020
  • Murray-Darling Basin water markets inquiry - interim report

    The ACCC is conducting an inquiry into markets for tradeable water rights in the Murray-Darling Basin. We invite you to contribute to the Inquiry by responding to the ACCC's interim report. Submissions We encourage you to make a submission in response to the ACCC's interim report . Responses to the interim report are due by 30 October 2020 . The ACCC prefers submissions to be provided via the link below, but the inquiry team can also be contacted at... More
    Closed 30 October 2020
  • Consumer questionnaire - App stores

    The ACCC is preparing a report on app stores, such as the Apple App Store and the Google Play Store. Examples of popular apps available on app stores include WhatsApp, Snapchat, Uber, and Twitter. The ACCC's report is focused on the competitiveness, efficiency, transparency and effectiveness of app stores, as these factors contribute to the extent to which app stores provide value to consumers, and prevent potential harms (e.g. from scam apps). We are interested in your experiences and... More
    Closed 2 October 2020
  • App developer questionnaire - App stores

    The ACCC is preparing a report on app stores, such as the Apple App Store and the Google Play Store, focused on their competitiveness, efficiency, transparency and effectiveness. We are interested in your experiences and views about using app stores. How to participate We are seeking your views and experiences through an online questionnaire. It will take approximately 20 minutes. You don't have to answer all questions. This inquiry is a public... More
    Closed 2 October 2020
  • Uniti joint functional separation undertaking - consultation paper

    On 25 August 2020, amendments to the Telecommunications Act 1997 came into effect that enable superfast fixed line broadband networks serving residential customers to operate on a functionally separated basis (rather than a structurally separated basis). In particular, network operators are now able to voluntarily submit functional separation undertakings to the ACCC for approval. This is intended to provide greater commercial flexibility for superfast network operators and promote... More
    Closed 30 September 2020
  • Superfast broadband network deemed functional separation undertaking - consultation paper August 2020

    The Telecommunications Legislation Amendment (Competition and Consumer) Act 2020 (TLA Act) received Royal Assent on 25 May 2020. Among other provisions, it amends the Telecommunications Act 1997 (Cth) (Telecommunications Act) to enable superfast fixed line broadband networks serving residential customers to operate on a functionally separated basis (rather than a structurally separated basis). In particular, the TLA Act inserts a process into Part 8 of the... More
    Closed 15 September 2020
  • Consumer Data Right - Energy rules framework consultation

    The Competition and Consumer (Consumer Data Right) Rules 2020 (rules) will need to be adapted to accommodate the energy sector. We seek stakeholder views on the preliminary positions we have taken in this rules framework, to inform our development of rules for applying the Consumer Data Right to energy. Stakeholders should respond to this consultation using the current Consumer Data Right rules as a starting point. Draft amendments to the Consumer Data Right rules for the energy... More
    Closed 28 August 2020
  • 2020 Broadband speed claims guidance consultation

    Recent developments in the wholesale products offered by NBN Co, which includes offering retail broadband services with speeds in excess of 100 Mbps, has promoted the ACCC to consider updating the Broadband Speed Claims - Industry Guidance (Guidance). The ACCC is seeking views from stakeholders on a number of issues relevant to the presentation of consumer information about broadband speeds with a particular focus on services with wholesale download speeds in excess of 100 Mbps. ... More
    Closed 26 August 2020
  • Superfast broadband network class exemption and deemed functional separation undertaking - consultation paper

    The Telecommunications Legislation Amendment (Competition and Consumer) Act 2020 (TLA Act) received Royal Assent on 25 May 2020. Among other provisions, it amends the Telecommunications Act 1997 (Cth) (Tel Act) to enable superfast fixed line broadband networks serving residential customers to operate on a functionally separated basis (rather than a structurally separated basis). In particular, the TLA Act inserts a process into Part 8 of the Tel Act, under which network operators will... More
    Closed 17 July 2020
  • Agricultural machinery: after-sales markets - discussion paper

    The ACCC is seeking submissions to its discussion paper on agricultural machinery after-sales markets. We invite farmers, dealers, repairers, industry bodies, manufacturers and other interested stakeholders to make a submission in response to the discussion paper . Submissions We encourage you to make a submission in response to the discussion paper. Submissions are due by Sunday 31 May 2020. Please provide your submission via the link below. Alternatively,... More
    Closed 31 May 2020
  • 2020 Consultation on ACCC Guide to the Electricity Retail Code

    The Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019 (the Code) came into force on 1 July 2019. The Code, as a mandatory industry code under Part IVB of the Competition and Consumer Act 2010, is binding on all retailers that supply electricity to small customers in the applicable distribution regions of New South Wales, South Australia and south-east Queensland. It sets a price cap on standing offers and specifies how prices and discounts must be advertised,... More
    Closed 22 May 2020
  • CTS participant screening questionnaire

    The ACCC is building a Conformance Test Suite (CTS) that will be a key part of the Consumer Data Right (CDR) onboarding process. The goal of the CTS is to give the ACCC confidence that participants can enter the CDR ecosystem without disruption and are capable of conforming with the Consumer Data Standards and CDR Register Design. Industry volunteers needed The ACCC CTS Development Team seeks to work with industry to design and maintain the CTS on an ongoing basis to optimise... More
    Closed 14 May 2020
  • Button battery safety - Assessment of regulatory options - Consultation paper

    The ACCC is continuing its investigation into button battery safety and considering the options of implementing a mandatory safety and information standard for button batteries and products containing button batteries under the Australian Consumer Law (ACL). For the purposes of the ACCC's investigation, button cell batteries and coin cell batteries are each referred to as 'button batteries'. In the battery industry, the term 'coin' is associated with lithium batteries and the... More
    Closed 30 April 2020
  • Purchasers of agricultural machinery survey

    The ACCC is consulting with stakeholders about their experiences in relation to purchasing, servicing and repairing agricultural machinery. This survey is open to people who have purchased agricultural machinery in Australia in the last ten years. Other parties with an interest in agricultural machinery are invited to provide a submission to our discussion paper . The ACCC is seeking to better understand: options available to farmers in the event of problems with... More
    Closed 22 April 2020
  • Draft Guidelines on Part XICA – Prohibited conduct in the energy market consultation 2020

    The ACCC has now concluded its consultation on the Draft Guidelines on Part XICA – Prohibited conduct in the energy market. The public submissions we received are available above. Part XICA was introduced into the Competition and Consumer Act 2010 (CCA) following the passing of the Treasury Laws Amendment (Prohibiting Energy Market Misconduct) Act 2019 . It includes new prohibitions on particular conduct in energy markets. The ACCC released its final Guidelines on 11 May 2020.... More
    Closed 3 April 2020
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