Consumer questionnaire - App stores

Closed 2 Oct 2020

Opened 8 Sep 2020


The ACCC is preparing a report on app stores, such as the Apple App Store and the Google Play Store. Examples of popular apps available on app stores include WhatsApp, Snapchat, Uber, and Twitter. The ACCC's report is focused on the competitiveness, efficiency, transparency and effectiveness of app stores, as these factors contribute to the extent to which app stores provide value to consumers, and prevent potential harms (e.g. from scam apps).

We are interested in your experiences and views about using app stores.

How to participate

We are seeking your views and experiences through an online questionnaire. It will take approximately 15-20 minutes. You don't have to answer all questions.

This inquiry is a public process, so your questionnaire responses will be published as submissions to the inquiry. You have the option to complete the questionnaire anonymously. More information about the confidentiality arrangements for the inquiry can be found in the Issues Paper

The questionnaire is open until 2 October 2020.


  • All consumers


  • Consumer issues
  • Competition issues
  • Scam education
  • Small business issues
  • Media