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  • Developing a toolkit to help consumer-facing energy businesses identify vulnerability

    The Australian Energy Regulator (AER) is developing a toolkit to help consumer-facing energy businesses identify and engage with consumers experiencing vulnerability. The toolkit aims to share insights that consumer-facing energy businesses (including energy retailers) can adapt to their specific context. It does not set mandatory obligations for energy businesses. Based on research and stakeholder consultation, the draft toolkit identifies 6 better practice principles for... More
    Opened 1 March 2024
  • Supermarkets inquiry consumer survey

    The ACCC is examining the pricing practices of the supermarkets and the relationship between wholesale, including farmgate and retail prices. We want to hear from you about how you choose where to buy your groceries, and which products you buy. We also want to hear about any particular concerns that have arisen for consumers in relation to supermarkets. The survey takes approximately 10–15 minutes to complete. This survey is anonymous. Your response will be grouped together... More
    Opened 29 February 2024
  • Supermarkets inquiry issues paper

    The ACCC is conducting an inquiry into pricing and competition in Australia's supermarket sector. We will examine competitive dynamics in the retail supply of groceries and in associated supply chains. We will also have particular regard to how prices are set at different levels of the supply chain, and the associated margins. We are inviting submissions in response to our issues paper . You can make a submission via the link at the bottom of this page. More
    Opened 29 February 2024
  • Consumer product safety - mandatory reporting - industry survey

    This survey aims to gather information from suppliers about their understanding of, and compliance with, the mandatory reporting requirements in the Australian Consumer Law. The information obtained in this survey is anonymous (however you have the option to provide contact details) and will inform the ACCC of ways to improve mandatory reporting, which is an important source of intelligence that helps the ACCC to identify and address product safety risks. Mandatory reporting requirements... More
    Opened 12 February 2024
  • Global Payments' proposed acquisition of School Bytes - stakeholder survey

    The ACCC is seeking your views on the proposed acquisition of School Bytes Learning Pty Ltd (School Bytes) by Global Payments Australia 1 Pty Ltd (Global Payments) (the Proposed Acquisition). Global Payments is a payments technology company and its subsidiary Sentral Pty Ltd (Sentral) supplies school administration software in Australia. School Bytes supplies school administration software in NSW. The legal test which the ACCC applies in considering the proposed acquisition is in... More
    Opened 9 February 2024
  • Toppling Furniture Survey – Suitability of ASTM F2057-23

    The ACCC is considering whether stability and tip-over restraint/anchoring requirements set out in ASTM F2057–23 Standard Safety Specification for Clothing Storage Units (the Furniture Standard), including the requirement for tip-over restraints or anchors to comply with ASTM F3096-23 Standard Performance Specification for Tip-over Restraint(s) Used with Clothing Storage Unit(s) (the Tip-over Restraints Standard), are suitable for inclusion in an Australian mandatory safety standard. ... More
    Closed 8 February 2024
  • CDR participant guidance survey

    The Australian Competition and Consumer Commission (ACCC) wants to better understand the guidance needs of Consumer Data Right (CDR) stakeholders. This survey is for businesses and individuals who are holders or receivers of CDR data, or who provide services to these parties. For example, this includes data holders, accredited persons, CDR representatives and third-party service providers. In late 2022, the ACCC conducted a survey to understand stakeholders' views on CDR guidance at that... More
    Opened 5 February 2024
  • Childcare Inquiry draft findings and recommendations - written submissions

    The ACCC has released its September interim report for the inquiry into childcare services. We are now inviting submissions in response to the draft findings and recommendations outlined in the report. More
    Closed 29 October 2023
  • Endeavour / The Prince Consort Hotel Consumer Survey

    Endeavour is proposing to acquire The Prince Consort Hotel located at 220-230 Wickham Street, Fortitude Valley in Queensland and the attached bottle shop, Prince Cellars, located at 234 Wickham Street. Endeavour is a major Australian alcoholic drinks retailer and hotel operator. Endeavour currently operates 2 hotels within 2km of the Prince Consort Hotel: the Brunswick Hotel (approximately 837m from the Prince Consort Hotel on a straight-line basis); and ... More
    Closed 27 October 2023
  • 2023 Strategic Review - Stakeholder Survey

    The ACCC’s Compliance and Enforcement Policy and Priorities sets out our priority areas for compliance and enforcement activities and lists the primary factors we consider when deciding whether to pursue issues or matters. Feedback from businesses and consumers is invaluable when drafting this policy and past feedback has had a direct impact on our priority areas. We are particularly interested in your views on: The work we are conducting under our current 2023–24... More
    Closed 13 October 2023
  • Proposed stamp price increase - stakeholder survey

    We welcome your views on Australia Post’s proposal to increase stamp prices by 25% from January 2024, being an increase of: 30 cents, from $1.20 to $1.50, for ordinary small letters 60 cents, from $2.40 to $3.00, for ordinary large letters up to 125g 90 cents, from $3.60 to $4.50, for ordinary large letters over 125g up to 250g. Australia Post is not proposing to increase the price of concession stamps ($3 for 5) or seasonal greeting card stamps (65c). ACCC... More
    Closed 29 September 2023
  • Qantas - Flight cancellation survey

    On 31 August 2023, the ACCC commenced proceedings in the Federal Court of Australia alleging that between May and July 2022, Qantas cancelled a large number of flights and: offered for sale, and accepted payment for, flights which it had already cancelled; and falsely represented to consumers who held tickets for cancelled flights that their flights had not been cancelled. The ACCC’s case does not allege that the cancellation of the flights was in breach of the consumer... More
    Opened 28 September 2023
  • Environmental and sustainability guidance

    The ACCC has released draft principles-based guidance to assist businesses making environmental claims. The guidance sets out steps that businesses can follow. This is to ensure that claims are true, accurate and easy for consumers to understand. The guidance includes examples of good practice, as well as examples which may mislead consumers. We would like to hear feedback from small business and consumer groups on the guidance. The consultation process will help us assess if the... More
    Closed 15 September 2023
  • 2023 ACCC/AER Regulatory Conference registration

    The ACCC/AER regulatory conference 2023 is a hybrid in person and online event. The conference will be held over two days, starting the morning of Thursday 3 August to the afternoon of Friday, 4 August. The cost of the event is as follows: In person - $1,500 per delegate, or $1400 per delegate for 2 or more attendees from the same organisation. Online - $300 per delegate. This online registration form allows for up to 10 delegates from the same... More
    Closed 26 July 2023
  • CDR Active Data Holder Rectification Schedule

    The ACCC is seeking views from CDR stakeholders on the active data holder rectification schedule, specifically whether and how it can be improved. Please provide feedback to our survey questions via the link below by close of business Friday, 14 July 2023. The ACCC also welcomes direct engagement with stakeholders on this consultation. If you wish to meet with us, or have questions about the survey, please contact ACCC-CDR@accc.gov.au . More
    Closed 14 July 2023
  • Endeavour / Rye Hotel Consumer Survey

    Endeavour is proposing to acquire the Rye Hotel and attached Thirsty Camel bottle shop at 2415 Point Nepean Road in Rye, Victoria. Endeavour is a major Australian alcoholic drinks retailer and hotel operator. It operates one bottle shop, BWS Rye, near the Rye Hotel. More
    Closed 20 June 2023
  • Toppling Furniture Product Safety Survey

    Please take a few minutes to complete a short survey about toppling furniture. "Toppling furniture” is furniture that has a risk of tipping over and causing injuries or death if unsecured. Implementing strategies to prevent injuries and deaths caused by toppling furniture is a 2022–23 product safety priority for the ACCC. More
    Closed 18 June 2023
  • 2024-29 Electricity Resets - AER Issues Paper and Public Forum survey

    As part of the 2024–29 distribution and transmission electricity resets, the Australian Energy Regulator (AER) is interested in seeking stakeholder feedback on the recent Issues Papers and Public Forums for Ausgrid, Endeavour Energy, Essential Energy (the NSW businesss), Evoenergy (ACT), Power and Water (NT), and TasNetworks (TAS distribution and transmission businesses). The Issues Papers, published on 28 March 2023, highlighted key areas of the businesses proposals, and... More
    Closed 14 June 2023
  • 2023 National Consumer Congress Registration Form (for virtual attendance)

    2023 National Consumer Congress Thursday 15 June 2023, Melbourne 9:00am – 4:00pm The National Consumer Congress is an annual conference that brings together stakeholders from across the public, private and community sectors to explore the key issues facing Australian consumers. This year’s event will be delivered both in person and online. The program for this year’s Congress will be available closer to the event. Program and speaker information from previous years is... More
    Closed 12 June 2023
  • 2023 National Consumer Congress Registration Form (for in person attendance)

    2023 National Consumer Congress Thursday 15 June 2023, Promenade Docklands Melbourne. Level 1/78 Newquay Promenade Docklands, Victoria 3008. 8:30am – 4:00pm The National Consumer Congress is an annual conference that brings together stakeholders from across the public, private and community sectors to explore the key issues facing Australian consumers. This year’s event will be delivered both in person and online. The program for this year’s Congress will be... More
    Closed 5 June 2023
  • Parents and Guardians Survey - Childcare Inquiry

    The ACCC is investigating the price and availability of childcare in Australia. We want to hear from families with childcaring responsibilities about their use of childcare. We want to hear from families who use childcare such as Centre Based Care, Outside of School Hours Care, or care from friends or baby sitters, as well as families who don't use any form of childcare. Please ensure only one parent or guardian per family completes the survey. This survey can be completed... More
    Closed 4 June 2023
  • PSA web redevelopment - User survey for consumers (2023)

    How will it work? 60-minute interview remote session via Zoom with 2 facilitators from Today. Interview will be held on Thursday 25th May and Wednesday 7th June You will need a stable internet connection and suitable device to participate on a video call. Provide feedback on your current experience with product safety and on early design concepts of a new website. Register your interest today Sessions are limited. To register your... More
    Closed 31 May 2023
  • PSA web redevelopment - User survey for businesses (2023)

    How will it work? 60-minute interview remote session via Zoom with 2 facilitators from Today. Interviews will be held on Friday 26th May and Thursday 8th June You will need a stable internet connection and suitable device to participate on a video call. Provide feedback on your current experience with product safety and on early design concepts of a new website. Register your interest today Workshop spots are limited. To register... More
    Closed 31 May 2023
  • Childcare inquiry expression of interest

    The ACCC is seeking expressions of interest from childcare providers with fewer than 40 services who are willing to supply information to assist the ACCC's Childcare inquiry. We are also seeking expressions of interest from Educators working in the Family Day Care sector. If you are a Centre Based Day Care, Family Day Care, In Home Care or Outside School Hours Care provider, with fewer than 40 services, or you work as a Family Day Care Educator , register your... More
    Closed 31 March 2023
  • Regional Mobile Infrastructure Inquiry - Consumer Survey

    The ACCC is seeking public contributions to the Regional Mobile Infrastructure Inquiry. The purpose of the Inquiry is to: inform future Government policy decisions on the provision of regional, rural, remote and peri-urban mobile telecommunications services investigate the feasibility of providing temporary mobile roaming during natural disasters or other emergencies. More information about the Regional Mobile Infrastructure Inquiry is available at the Project Overview ... More
    Closed 31 March 2023
  • ICPEN 2023 Australia Event Registration

    The 2022|23 Australian Presidency looks forward to welcoming consumer protection enforcement regulators to Sydney, Australia, from 8 to 12 May 2023, to share information and experience, and to agree to cooperate and collaborate, across national borders to protect consumers worldwide. Please complete this registration form to assist us in preparing for the events. More
    Closed 31 March 2023
  • Lithium-ion Batteries - Issues Paper

    The Australian Competition and Consumer Commission (ACCC) is scoping product safety issues and potential hazard prevention strategies in relation to lithium-ion batteries as one of our product safety priority areas for 2022-23. As part of this process, the ACCC has released an Issues Paper (available below) for consultation. The ACCC is concerned about the increasing number of reports of incidents involving lithium-ion batteries, causing serious injuries and property damage. ... More
    Closed 3 February 2023
  • Endeavour / Beachfront Hotel Consumer Survey

    Endeavour is proposing to acquire the Beachfront Hotel and attached Cellarbrations bottle shop at 342 Casuarina Drive in Rapid Creek, NT. Endeavour is a major Australian alcoholic drinks retailer and hotel operator. It operates several bottle shops (including BWS Nightcliff and BWS Casuarina) and hotels (including Airport Tavern) near Beachfront Hotel. More
    Closed 16 January 2023
  • Woolworths Karabar Consumer Survey

    Woolworths is proposing to acquire the SUPA IGA Karabar. Following the acquisition, the supermarket would operate as a Woolworths Metro. More
    Closed 12 January 2023
  • National Anti-Scams Centre survey

    In October of this year, the Federal Government announced the allocation of seed funding to the ACCC for the establishment of a National Anti-Scams Centre (NASC). The ACCC will be consulting and engaging with key stakeholders in a variety of ways, including this survey. The purpose of consulting and engaging at this point, is to seek input from key stakeholders on what the NASC could potentially look like, including its functions and it’s role. We are also keen to understand how... More
    Closed 6 January 2023
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