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Qantas - Flight cancellation survey
On 31 August 2023, the ACCC commenced proceedings in the Federal Court of Australia alleging that between May and July 2022, Qantas cancelled a large number of flights and: offered for sale, and accepted payment for, flights which it had already cancelled; and falsely represented to consumers who held tickets for cancelled flights that their flights had not been cancelled. The ACCC’s case does not allege that the cancellation of the flights was in breach of the consumer... MoreOpened 28 September 2023 -
Supermarkets inquiry consumer survey
The ACCC is examining the pricing practices of the supermarkets and the relationship between wholesale, including farmgate and retail prices. We want to hear from you about how you choose where to buy your groceries, and which products you buy. We also want to hear about any particular concerns that have arisen for consumers in relation to supermarkets. The survey takes approximately 10–15 minutes to complete. This survey is anonymous. Your response will be grouped together... MoreOpened 29 February 2024 -
Supermarkets inquiry issues paper
The ACCC is conducting an inquiry into pricing and competition in Australia's supermarket sector. We will examine competitive dynamics in the retail supply of groceries and in associated supply chains. We will also have particular regard to how prices are set at different levels of the supply chain, and the associated margins. We are inviting submissions in response to our issues paper . You can make a submission via the link at the bottom of this page. MoreOpened 29 February 2024 -
Developing a toolkit to help consumer-facing energy businesses identify vulnerability
The Australian Energy Regulator (AER) is developing a toolkit to help consumer-facing energy businesses identify and engage with consumers experiencing vulnerability. The toolkit aims to share insights that consumer-facing energy businesses (including energy retailers) can adapt to their specific context. It does not set mandatory obligations for energy businesses. Based on research and stakeholder consultation, the draft toolkit identifies 6 better practice principles for... MoreOpened 1 March 2024
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