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311 results

  • Unsolicited selling and lead generation review - consultation

    The Australian Competition and Consumer Commission (ACCC) is conducting a review into unsolicited selling and lead generation. This public consultation is the first step in the ACCC's review. The consultation paper focuses on: the consumer experience of unsolicited selling unsolicited selling structure and practices, including the role of incentives such as commission-based remuneration the role of lead generation, including the role of advertising on social media... More
    Opened 17 June 2025

  • Water Markets Intermediaries Code information session

    Join our free information session to learn about the new Water Markets Intermediaries Code and the ACCC’s approach to compliance. The information session will be held online on: Thursday 19 June 2025 10:00 am to 11:30 am (AEST) A new code is being developed for water markets intermediaries. The code will be made in regulations and is due to commence in two stages: 1 July 2025 and 1 October 2025. The code will apply to water market intermediaries such as: ... More
    Opened 3 June 2025

  • 2025 National Consumer Congress Registration Form (for virtual attendance)

    ACCC National Consumer Congress 2025 Who can we trust? Regulating in an environment of declining consumer trust. Friday 27 June 2025, Zinc at Fed Square, Melbourne Please arrive at 8:30 am for a 9:00 am start, concluding at 4:30 pm (AEST). The National Consumer Congress is an annual conference that brings together consumer groups, community organisations, government and other experts to explore the key issues facing Australian consumers. This year’s event will be... More
    Opened 26 May 2025

  • 2025 National Consumer Congress Registration Form (for in person attendance)

    ACCC National Consumer Congress 2025 Who can we trust? Regulating in an environment of declining consumer trust. Friday 27 June 2025, Zinc at Fed Square, Melbourne Please arrive at 8:30 am for a 9:00 am start, concluding at 4:30 pm (AEST). The National Consumer Congress is an annual conference that brings together consumer groups, community organisations, government and other experts to explore the key issues facing Australian consumers. This year’s event will be... More
    Opened 26 May 2025

  • Help us improve how you access AER information online

    The AER launched a new version of its website in late 2023. That release focused on core functionality, with a plan to continue developing the site over time, based on user feedback. We're now kicking off the next phase and we’d like your input to help shape it. This survey focuses on your experience using the AER website, including: How easy (or hard) it is to find what you need What the content is like to read and understand Whether anything gets in... More
    Opened 6 May 2025

  • Merger process guidelines

    The ACCC is seeking feedback on the draft merger process guidelines and related quick guide for business in preparation for the new mandatory merger control regime, which commences on 1 January 2026. Businesses may also choose to voluntarily notify an acquisition to the ACCC from 1 July 2025. The merger process guidelines and quick guide have been developed to assist businesses, advisers and other stakeholders understand how to engage with Australia’s merger control regime. It outlines... More
    Opened 27 March 2025

  • Merger assessment guidelines

    The ACCC is seeking views on draft merger assessment guidelines for the new mandatory merger control regime which commences on 1 January 2026. Businesses may voluntarily notify an acquisition to the ACCC from 1 July 2025. The merger assessment guidelines outline the analytical framework the ACCC will apply when assessing notified acquisitions under the new regime. It reflects changes resulting from the new regime as well as updates to align with current best practice for competition... More
    Opened 20 March 2025

  • Consumer Data Right Compliance and Enforcement Priorities for 2025 - Stakeholder Survey

    The ACCC is seeking views from CDR stakeholders to inform our areas of compliance and enforcement focus in 2025. For more information see our ACCC/OAIC Compliance and Enforcement Policy for the CDR . More
    Opened 10 February 2025

  • Australia Post proposed stamp price increase - stakeholder survey

    Australia Post is legally required to a provide a range of letter services (reserved letter services) to the Australian community that are reasonably accessible to all people across Australia. Over recent years Australia Post’s reserved letter services have made a significant loss. This is largely driven by a substantial reduction in the volume of letters sent, while the number of delivery points Australia Post must service continues to grow. The increased costs of letter delivery... More
    Opened 22 November 2024

  • 2024 - AANZFTA CAP III - Registration for Regional Workshop on Consumer Guarantees and Warranties in Laos

    Thank you for taking a few minutes to register for the workshop. Your information will be helpful for us in preparation for the event. Your information will be treated confidentially. More
    Opened 22 October 2024

  • 2024 - AANZFTA CAP III - Flight booking request for regional workshop on consumer guarantees and warranties in Laos on 21-22 November 2024

    You only need to complete this section if you require flights The ACCC’s preference is that AMS will book flights on behalf of their staff to attend in-person activities. Please read the information on Flight Bookings in the CLIP & CAP Information Sheet before answering the question below. More
    Opened 21 October 2024

  • 2024 Strategic Review - Stakeholder Survey

    The ACCC is an independent Commonwealth statutory agency that promotes competition, fair trading and product safety for the benefit of consumers, businesses and the Australian community. Each year, the ACCC reviews our compliance and enforcement policy and priorities . Through this process, we identify issues and sectors that are priority areas for the ACCC, as well as the factors we consider when deciding whether to pursue further action. Feedback from consumers and businesses... More
    Opened 2 October 2024

  • Draft immunity and cooperation policy and FAQs 2024

    The Australian Competition and Consumer Commission (ACCC) is reviewing the ACCC immunity and cooperation policy for cartel conduct (Immunity Policy). Cartel conduct involves collusion between competitors to fix prices, restrict outputs, allocate customers, suppliers or territories and/or rig bids. The Immunity Policy is an important tool which enables the ACCC to detect, stop and deter cartel conduct. Following an initial round of consultation with key stakeholders, the... More
    Opened 27 May 2024

  • Post-secondment survey - Melbourne - 6 to 17 May 2024

    Dear secondees, Thank you for participating in the secondment program. We would appreciate if you could please take time to answer a few questions to assist us in enhancing the delivery of future secondment programs. We hope you had enjoyed your time and trust the secondment program has been a fruitful experience for you. CAP Team More
    Opened 16 May 2024

  • 2024 National Consumer Congress Registration Form (for in person attendance)

    2024 National Consumer Congress Thursday 27 June 2024, Dockside Cockle Bay Wharf, Sydney 8:30 am – 4 pm The National Consumer Congress is an annual conference that brings together stakeholders from across the public, private and community sectors to explore the key issues facing Australian consumers. This year’s event will be delivered both in person and online. The program for this year’s congress will be available closer to the event. See the National Consumer... More
    Opened 2 May 2024

  • 2024 National Consumer Congress Registration Form (for virtual attendance)

    2024 National Consumer Congress Thursday 27 June 2024, Sydney 9 am – 4 pm The National Consumer Congress is an annual conference that brings together stakeholders from across the public, private and community sectors to explore the key issues facing Australian consumers. This year’s event will be delivered both in person and online. The program for this year’s congress will be available closer to the event. See the National Consumer Congress on the ACCC website... More
    Opened 2 May 2024

  • Pre-secondment survey - Melbourne - 6 to 17 May 2024

    Dear secondees, We would appreciate you taking time to answer these pre-secondment questions so we can assess your knowledge, skills and expectations before attending the secondment program. We look forward to welcoming you in Melbourne, Australia. CAP Team More
    Opened 24 April 2024

  • Proposed merger of Sigma and Chemist Warehouse Group - stakeholder survey

    The ACCC is seeking your views on the proposed merger of Sigma Healthcare Limited (Sigma) and CW Group Holdings Limited (Chemist Warehouse) (the proposed merger). Chemist Warehouse and Sigma both operate in the pharmacy supply chain, including as wholesalers, distributors and franchisors for a large number of community pharmacies. The ACCC's investigation is focused on the impact of the proposed merger on competition. In particular, we are seeking your views on: how closely... More
    Opened 15 March 2024

  • Developing a toolkit to help consumer-facing energy businesses identify vulnerability

    The Australian Energy Regulator (AER) is developing a toolkit to help consumer-facing energy businesses identify and engage with consumers experiencing vulnerability. The toolkit aims to share insights that consumer-facing energy businesses (including energy retailers) can adapt to their specific context. It does not set mandatory obligations for energy businesses. Based on research and stakeholder consultation, the draft toolkit identifies 6 better practice principles for... More
    Opened 1 March 2024

  • Supermarkets inquiry consumer survey

    The ACCC is examining the pricing practices of the supermarkets and the relationship between wholesale, including farmgate and retail prices. As part of the inquiry, we conducted a survey to hear from consumers about how they choose where to buy your groceries, and which products they buy. We also heard about any particular concerns that have arisen for consumers in relation to supermarkets. This survey was anonymous. Responses will be grouped together and will help inform our... More
    Opened 29 February 2024

  • Supermarkets inquiry issues paper

    The ACCC is conducting an inquiry into pricing and competition in Australia's supermarket sector. We will examine competitive dynamics in the retail supply of groceries and in associated supply chains. We will also have particular regard to how prices are set at different levels of the supply chain, and the associated margins. As part of the inquiry, we invited submissions in response to our issues paper . Submissions to the issues paper have now closed. If you wish to make a late... More
    Opened 29 February 2024

  • Consumer product safety - mandatory reporting - industry survey

    This survey aims to gather information from suppliers about their understanding of, and compliance with, the mandatory reporting requirements in the Australian Consumer Law. The information obtained in this survey is anonymous (however you have the option to provide contact details) and will inform the ACCC of ways to improve mandatory reporting, which is an important source of intelligence that helps the ACCC to identify and address product safety risks. Mandatory reporting requirements... More
    Opened 12 February 2024

  • Global Payments' proposed acquisition of School Bytes - stakeholder survey

    The ACCC is seeking your views on the proposed acquisition of School Bytes Learning Pty Ltd (School Bytes) by Global Payments Australia 1 Pty Ltd (Global Payments) (the Proposed Acquisition). Global Payments is a payments technology company and its subsidiary Sentral Pty Ltd (Sentral) supplies school administration software in Australia. School Bytes supplies school administration software in NSW. The legal test which the ACCC applies in considering the proposed acquisition is in... More
    Opened 9 February 2024

  • CDR participant guidance survey

    The Australian Competition and Consumer Commission (ACCC) wants to better understand the guidance needs of Consumer Data Right (CDR) stakeholders. This survey is for businesses and individuals who are holders or receivers of CDR data, or who provide services to these parties. For example, this includes data holders, accredited persons, CDR representatives and third-party service providers. In late 2022, the ACCC conducted a survey to understand stakeholders' views on CDR guidance at that... More
    Opened 5 February 2024

  • Toppling Furniture Survey – Suitability of ASTM F2057-23

    The ACCC is considering whether stability and tip-over restraint/anchoring requirements set out in ASTM F2057–23 Standard Safety Specification for Clothing Storage Units (the Furniture Standard), including the requirement for tip-over restraints or anchors to comply with ASTM F3096-23 Standard Performance Specification for Tip-over Restraint(s) Used with Clothing Storage Unit(s) (the Tip-over Restraints Standard), are suitable for inclusion in an Australian mandatory safety standard. ... More
    Opened 16 January 2024

  • Endeavour / The Prince Consort Hotel Consumer Survey

    Endeavour is proposing to acquire The Prince Consort Hotel located at 220-230 Wickham Street, Fortitude Valley in Queensland and the attached bottle shop, Prince Cellars, located at 234 Wickham Street. Endeavour is a major Australian alcoholic drinks retailer and hotel operator. Endeavour currently operates 2 hotels within 2km of the Prince Consort Hotel: the Brunswick Hotel (approximately 837m from the Prince Consort Hotel on a straight-line basis); and ... More
    Opened 13 October 2023

  • Childcare Inquiry draft findings and recommendations - written submissions

    The ACCC has released its September interim report for the inquiry into childcare services. We are now inviting submissions in response to the draft findings and recommendations outlined in the report. More
    Opened 1 October 2023

  • 2023 Strategic Review - Stakeholder Survey

    The ACCC’s Compliance and Enforcement Policy and Priorities sets out our priority areas for compliance and enforcement activities and lists the primary factors we consider when deciding whether to pursue issues or matters. Feedback from businesses and consumers is invaluable when drafting this policy and past feedback has had a direct impact on our priority areas. We are particularly interested in your views on: The work we are conducting under our current 2023–24... More
    Opened 25 September 2023

  • Proposed stamp price increase - stakeholder survey

    We welcome your views on Australia Post’s proposal to increase stamp prices by 25% from January 2024, being an increase of: 30 cents, from $1.20 to $1.50, for ordinary small letters 60 cents, from $2.40 to $3.00, for ordinary large letters up to 125g 90 cents, from $3.60 to $4.50, for ordinary large letters over 125g up to 250g. Australia Post is not proposing to increase the price of concession stamps ($3 for 5) or seasonal greeting card stamps (65c). ACCC... More
    Opened 5 September 2023

  • Environmental and sustainability guidance

    The ACCC has released draft principles-based guidance to assist businesses making environmental claims. The guidance sets out steps that businesses can follow. This is to ensure that claims are true, accurate and easy for consumers to understand. The guidance includes examples of good practice, as well as examples which may mislead consumers. We would like to hear feedback from small business and consumer groups on the guidance. The consultation process will help us assess if the... More
    Opened 14 July 2023
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