Small business dealings with digital platforms

Overview

The ACCC wants to make sure that businesses are getting the most out of their dealings with digital platforms in Australia. We also want to make sure that consumers have a good experience dealing with businesses on digital platforms like Facebook, Google and Apple.

The ACCC is aware that some businesses have problems dealing with digital platforms, like getting fake negative reviews taken down or disputing account suspension or termination decisions.

To try and reduce these problems, the ACCC is thinking about whether new laws are needed to help improve interactions between digital platforms and small businesses in Australia.

This is part of our Digital Platform Services Inquiry. The ACCC will provide advice on these issues in a report to the Treasurer in September 2022.

Provide your views

We want you to be part of the solution. You can help by completing this short survey and sharing your views.

The survey should take less than 15 minutes to complete. You can skip a question if you do not wish to answer it.

The survey is part of our public Inquiry process, so we will publish your responses on our website and list them as a submission to the Inquiry. You can choose to answer the survey anonymously and you don't have to give your name or the name of your business.

You can find out more about confidential submissions in the document titled 'Treatment of confidential information' at the bottom of this page.

More information

If you would like more information, you can read the ACCC’s Discussion Paper, this includes information about other issues the ACCC is looking at in the Inquiry that relate to digital platforms.

The ACCC is also accepting written submissions to this Discussion Paper by email to: digitalmonitoring@accc.gov.au