Mobile services inquiry consumer survey

Overview

The ACCC is conducting an inquiry into mobile services and regional mobile coverage across Australia. This will determine whether regulation would improve consumer outcomes which may include:

• infrastructure investment
• better coverage
• greater choice
• improved service quality.

Visit the ACCC website to learn more about the inquiry.

Why your voice matters

We want to hear about your experiences with mobile services.

Whether you live in a city, regional area or remote community, your voice matters and every response helps us understand:

• the factors that matter most when choosing a mobile service provider
• why consumers switch between mobile service providers

• your experiences with mobile coverage, service quality and choice. 

How the ACCC may use this information

The ACCC will handle your information in accordance with our Privacy Policy

Information you provide through this survey may be published in our public facing inquiry reports.

The survey will ask questions relating to your experiences with mobile services. If you have a complaint about your mobile service, contact your mobile service provider or the Telecommunications Industry Ombudsman.