The Australian Energy Regulator is conducting a targeted review of energy retailers’ customer hardship policies. As an important first step, we are inviting financial counsellors and consumer advocates to share their experiences.
Questions invite your views on the following areas:
Our review relates to energy retailers in the states and territories where the National Energy Retail Law has commenced. Please limit your responses to your experience dealing with energy retailers in the ACT, Tasmania, South Australia and New South Wales.
The survey takes about 10-15 minutes to complete and all questions are optional. You can complete it anonymously if you wish.
We would encourage you to share a link to our survey with other interested stakeholders.
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