Online accommodation booking sector

Closed 27 Sep 2015

Opened 8 Sep 2015


The Australian Competition & Consumer Commission (ACCC) is consulting on the online accommodation booking sector in Australia.

This questionnaire will take approximately 20 minutes to complete.

In your responses you should consider any confidentiality clauses in the agreement you have signed and how much to disclose in the questions inviting free text comments.

Why your views matter

The ACCC is considering whether the use of price parity clauses and last room availability clauses by online travel agents (OTAs) in their dealings with accommodation providers raise any competition concerns under the Competition and Consumer Act 2010 (Cth).


Comments and information

The ACCC is interested in receiving information that industry participants, stakeholders or any other interested parties may wish to provide about the online accommodation booking sector in Australia. If you wish to make a submission or provide further information or documents to the ACCC, please email

Your responses to the questionnaire will be treated in accordance with the ACCC’s Information Policy. If you have concerns about submitting confidential information, please email with your contact details.

All comments or information received will be carefully considered. You will only be contacted by the ACCC if additional information is required.

The ACCC expects to report publicly on the issues arising from this inquiry within 12 months.   



  • Small business
  • Accommodation providers


  • Competition issues