Foreign currency conversion services 1/3
Have you used a currency conversion service in the last two years?
Please select one item
Radio button:
Ticked
Yes
Radio button:
Unticked
No
Foreign currency conversion services 2/3
How often did you use the following services in the last two years?
| Sent money overseas 1-2 times Radio button: Not checked 1-2 times | Sent money overseas 3-5 times Radio button: Not checked 3-5 times | Sent money overseas 6+ times Radio button: Not checked 6+ times | Sent money overseas N/A Radio button: Not checked N/A |
| Exchanged Australian dollars for foreign cash 1-2 times Radio button: Checked 1-2 times | Exchanged Australian dollars for foreign cash 3-5 times Radio button: Not checked 3-5 times | Exchanged Australian dollars for foreign cash 6+ times Radio button: Not checked 6+ times | Exchanged Australian dollars for foreign cash N/A Radio button: Not checked N/A |
| Loaded a travel card 1-2 times Radio button: Not checked 1-2 times | Loaded a travel card 3-5 times Radio button: Not checked 3-5 times | Loaded a travel card 6+ times Radio button: Not checked 6+ times | Loaded a travel card N/A Radio button: Not checked N/A |
| Used a credit or debit card to make overseas purchases 1-2 times Radio button: Checked 1-2 times | Used a credit or debit card to make overseas purchases 3-5 times Radio button: Not checked 3-5 times | Used a credit or debit card to make overseas purchases 6+ times Radio button: Not checked 6+ times | Used a credit or debit card to make overseas purchases N/A Radio button: Not checked N/A |
| Used a credit or debit card to withdraw foreign cash from an ATM while overseas 1-2 times Radio button: Checked 1-2 times | Used a credit or debit card to withdraw foreign cash from an ATM while overseas 3-5 times Radio button: Not checked 3-5 times | Used a credit or debit card to withdraw foreign cash from an ATM while overseas 6+ times Radio button: Not checked 6+ times | Used a credit or debit card to withdraw foreign cash from an ATM while overseas N/A Radio button: Not checked N/A |
| Other 1-2 times Radio button: Not checked 1-2 times | Other 3-5 times Radio button: Not checked 3-5 times | Other 6+ times Radio button: Not checked 6+ times | Other N/A Radio button: Not checked N/A |
Which suppliers did you use in the last two years? (please select all that apply)
| Sent money overseas Bank Checkbox: Not checked Bank | Sent money overseas Credit union/building society Checkbox: Not checked Credit union/building society | Sent money overseas Australia Post Checkbox: Not checked Australia Post | Sent money overseas Foreign cash kiosk Checkbox: Not checked Foreign cash kiosk | Sent money overseas Remittance provider (e.g Western Union) Checkbox: Not checked Remittance provider (e.g Western Union) | Sent money overseas Other Checkbox: Not checked Other | Sent money overseas N/A Checkbox: Not checked N/A |
| Exchanged Australian dollars for foreign cash Bank Checkbox: Not checked Bank | Exchanged Australian dollars for foreign cash Credit union/building society Checkbox: Not checked Credit union/building society | Exchanged Australian dollars for foreign cash Australia Post Checkbox: Not checked Australia Post | Exchanged Australian dollars for foreign cash Foreign cash kiosk Checkbox: Checked Foreign cash kiosk | Exchanged Australian dollars for foreign cash Remittance provider (e.g Western Union) Checkbox: Not checked Remittance provider (e.g Western Union) | Exchanged Australian dollars for foreign cash Other Checkbox: Not checked Other | Exchanged Australian dollars for foreign cash N/A Checkbox: Not checked N/A |
| Loaded a travel card Bank Checkbox: Not checked Bank | Loaded a travel card Credit union/building society Checkbox: Not checked Credit union/building society | Loaded a travel card Australia Post Checkbox: Not checked Australia Post | Loaded a travel card Foreign cash kiosk Checkbox: Not checked Foreign cash kiosk | Loaded a travel card Remittance provider (e.g Western Union) Checkbox: Not checked Remittance provider (e.g Western Union) | Loaded a travel card Other Checkbox: Not checked Other | Loaded a travel card N/A Checkbox: Not checked N/A |
| Used a credit or debit card to make overseas purchases Bank Checkbox: Not checked Bank | Used a credit or debit card to make overseas purchases Credit union/building society Checkbox: Not checked Credit union/building society | Used a credit or debit card to make overseas purchases Australia Post Checkbox: Not checked Australia Post | Used a credit or debit card to make overseas purchases Foreign cash kiosk Checkbox: Checked Foreign cash kiosk | Used a credit or debit card to make overseas purchases Remittance provider (e.g Western Union) Checkbox: Not checked Remittance provider (e.g Western Union) | Used a credit or debit card to make overseas purchases Other Checkbox: Checked Other | Used a credit or debit card to make overseas purchases N/A Checkbox: Not checked N/A |
| Used a credit or debit card to withdraw foreign cash from an ATM while overseas Bank Checkbox: Not checked Bank | Used a credit or debit card to withdraw foreign cash from an ATM while overseas Credit union/building society Checkbox: Not checked Credit union/building society | Used a credit or debit card to withdraw foreign cash from an ATM while overseas Australia Post Checkbox: Not checked Australia Post | Used a credit or debit card to withdraw foreign cash from an ATM while overseas Foreign cash kiosk Checkbox: Checked Foreign cash kiosk | Used a credit or debit card to withdraw foreign cash from an ATM while overseas Remittance provider (e.g Western Union) Checkbox: Not checked Remittance provider (e.g Western Union) | Used a credit or debit card to withdraw foreign cash from an ATM while overseas Other Checkbox: Not checked Other | Used a credit or debit card to withdraw foreign cash from an ATM while overseas N/A Checkbox: Not checked N/A |
| Other Bank Checkbox: Not checked Bank | Other Credit union/building society Checkbox: Not checked Credit union/building society | Other Australia Post Checkbox: Not checked Australia Post | Other Foreign cash kiosk Checkbox: Not checked Foreign cash kiosk | Other Remittance provider (e.g Western Union) Checkbox: Not checked Remittance provider (e.g Western Union) | Other Other Checkbox: Not checked Other | Other N/A Checkbox: Not checked N/A |
If other, please specify:
used debit card in store
What are the top 3 priorities you look for when choosing a supplier? (1 = Most important)
Please rank these from 1 to 3
Price
2
Brand
3
Ease of access
1
Range of services they offer (e.g. offering cash and travel cards)
Reliability and speed of service
Ability to interact face-to-face
Ability to interact online
Reviews
Other
Foreign currency conversion services 3/3
What was the last currency conversion service you used?
What service was this?
Please select one item
Radio button:
Unticked
Sent money overseas
Radio button:
Ticked
Exchanged Australian dollars for foreign cash
Radio button:
Unticked
Loaded a travel card
Radio button:
Unticked
Used a credit or debit card to make overseas purchases
Radio button:
Unticked
Used a credit or debit card to withdraw foreign cash from an ATM while overseas
Radio button:
Unticked
Other
Did you find it easy to understand the currency conversion rate for this service?
Please select one item
Radio button:
Ticked
Yes
Radio button:
Unticked
No
Did you find it easy to understand any additional fees you would need to pay for this service?
Please select one item
Radio button:
Ticked
Yes
Radio button:
Unticked
No
Did you shop around?
Please select one item
Radio button:
Unticked
Yes
Radio button:
Ticked
No
Did you consider other options for converting currency? (i.e instead of buying foreign cash, did you consider using a travel card or a credit or debit card?)
Please select one item
Radio button:
Unticked
Yes
Radio button:
Ticked
No
Did you find it easy to compare prices between different currency conversion services?
Please select one item
Radio button:
Unticked
Yes
Radio button:
Ticked
No
If no, why not?
Didnt look
General comment
Have you ever had any negative experiences when using currency conversion services?
If yes, please specify:
Just that the kiosk at the airport are so expensive and the rate so poor