ACCC Service Charter

Overview

We are seeking your feedback on our new Service Charter.

The ACCC Service Charter sets out the standard of service external stakeholders may expect from us and the steps they may take if these standards are not met.  It underpins the work we do and informs our external stakeholders how we respond to inquiries and handle complaints.  It applies to general correspondence sent directly to us, contact made via our Infocentre, as well as complaints about us.  Your feedback will help inform us that our new Service Charter is meeting the needs of our customers. 

Please find below our new draft Service Charter and related factsheets.  We appreciate you taking the time to provide us with your comments on our new Service Charter and we ask that all comments be submitted to the ACCC by 10 May 2013.

If you have any difficulty accessing the documents please contact us using the email address supplied or by telephone 1300 302 502.