The ACCC wants to make sure that businesses are getting the most out of their dealings with digital platforms in Australia. We also want to make sure that consumers have a good experience dealing with businesses on digital platforms like Facebook, Google and Apple.
The ACCC is aware that some businesses have problems dealing with digital platforms, like getting fake negative reviews taken down or disputing account suspension or termination decisions.
To try and reduce these...More
The Australian Competition and Consumer Commission (ACCC) is committed to providing information to help you understand your mandatory reporting obligations.
This survey should take less than 5 minutes to complete.
Your feedback will help us better adapt our guidance to make it easier to use and understand.
More
The Australian Competition and Consumer Commission is committed to providing information to help you understand your mandatory reporting obligations.
This survey should take less than 5 minutes to complete.
Your feedback will help us better adapt our guidance to make it easier to use and understand.
More
The Australian Energy Regulator is redeveloping its current website: www.aer.gov.au , and we want to hear from you. By completing this quick survey, you will help us understand how we can engage with you more proactively, clearly and creatively.
Survey duration: no more than five minutes to complete.
This survey does not require any personal details.
More
This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
The ACCC is currently seeking information from the florist industry about the business practices of online Order Gatherers, and how they interact with traditional florist businesses.
To assist the ACCC to better understand the interplay between Order Gatherers and traditional florist businesses, we are interested to hear directly from florists about their own experiences and industry knowledge.
The survey...More
Developments in the way Retail Service Providers display upload speeds and consumers’ interest in upload speeds information has prompted the ACCC to consider updating the Broadband Speeds Claims - Industry Guidance (‘Guidance’). The growth of fixed wireless services on alternative fixed wireless networks also reinforces the need to promote transparency about the factors that may affect speeds on all fixed wireless access networks.
The ACCC is seeking views on a number of issues...More
One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans.
We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are seeking information from consumers to better understand these issues and inform future activities we undertake.
These surveys focus on purchases of new caravans, as defined by the Road Vehicle...More
One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans.
We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are seeking information from retailers to better understand these issues and inform future activities we undertake.
These surveys focus on sales of new caravans, as defined by the Road Vehicle Standards...More
The Australian Competition and Consumer Commission (ACCC) would like to hear from people who are thinking about buying a franchise to find out what questions they have or what information they need.
More
On 27 October 2021, the ACCC formed the view that Sunwater is a Part 6 operator. This means that the ACCC will be required to regulate Sunwater’s infrastructure charges for six water supply schemes under Part 6 of the Water Charge Rules 2010 (WCR) unless the ACCC grants Sunwater an exemption. The six schemes are Chinchilla Weir, Cunnamulla, Macintyre Brook, Maranoa River, St George and Upper Condamine Water Supply Schemes.
The ACCC is seeking stakeholder views to help it decide...More
Version 3 of the Competition and Consumer (Consumer Data Right) Rules 2020 (Rules) introduces new ways businesses can participate in the CDR and includes sponsored accreditation.
The sponsored level of accreditation removes the requirement to provide an independent third party assurance report to demonstrate that applicants satisfy the information security requirements.
Instead, where a business has, or will have, an arrangement with an unrestricted accredited person (their...More
The ACCC's Compliance and enforcement policy & priorities sets out our priority areas for compliance and enforcement activities and lists the primary factors we will take into account when deciding to pursue issues or matters.
Feedback from businesses and consumers is invaluable when drafting this policy and past feedback has had a direct impact on our priority areas.
We are seeking your views on our current priority areas and asking you to identify new issues that might be...More
On 8 September 2021, Lower Murray Water (LMW) notified the ACCC of its status under Part 6 of the Water Charge Rules 2010 (WCR) and applied for an exemption from the operation of the requirements of Divisions 2-4 of Part 6.
The ACCC is seeking stakeholder views to help it decide if LMW is or will be a Part 6 operator from 1 July 2023, and if so, whether the ACCC should grant LMW an exemption from the ACCC approving and determining LMW’s infrastructure charges.
Background
...More
This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
On 18 March 2021, the Australian Energy Market Commission (AEMC) made a rule requiring the Australian Energy Regulator (AER) to develop a mandatory billing guideline setting out how retailers must prepare and issue bills to residential and small customers.
The Better Bills Guideline will provide guidance to retailers on preparing and issuing bills that make it easy for these customers to:
pay their energy bills
ensure their bill conforms to their contract
query...More
The ACCC is aware of advertisements on Facebook about cryptocurrency products featuring the name or image of an Australian public figure. These advertisements might look like articles or posts in your Facebook newsfeed.
We are concerned that the advertisements may be false or misleading.
If you see one of these advertisements on Facebook, please take a screenshot and submit it to the ACCC via the link on this page.
Please ensure that your screenshot includes the name of the...More
The Australian Competition and Consumer Commission (ACCC) is seeking your assistance.
Scoping risk control options to prevent injuries and deaths from toppling furniture and televisions is one of the ACCC’s product safety priorities for 2021 .
As part of this process, we are seeking information from consumers, consumer safety advocates, the furniture and television industries, medical professionals, and other interested stakeholders about the safety...More
The ACCC is looking at:
How general online retail marketplaces work.
Whether there are any competition or consumer issues associated with general online retail marketplaces.
This is part of our Digital Platform Services Inquiry .
General online retail marketplaces are online platforms where sellers can sell their goods direct to Australian consumers. Some of these marketplaces are Amazon, Catch.com.au, eBay and Kogan.
We want to know your experiences and views...More
The ACCC is looking at:
How general online retail marketplaces work.
Whether there are any competition or consumer issues associated with general online retail marketplaces.
This is part of our Digital Platform Services Inquiry .
General online retail marketplaces are online platforms where sellers can sell their goods direct to Australian consumers. Some of these marketplaces are Amazon, Catch.com.au, eBay and Kogan.
We want to know your experiences and views...More
The Australian Competition and Consumer Commission (ACCC) is conducting a market review into the safety of infant inclined products. As part of this process, the ACCC has released an Issues Paper (available below) for consultation.
The ACCC is concerned about the use of inclined products for infant sleep because they go against an established body of evidence that infants should sleep on a flat, firm surface.
The Issues Paper includes a series of questions about which the...More
Regulatory evolution: are new tools needed?
In 2021 the ACCC & AER regulatory conference will held online for the first time. The conference will be held across three days, starting on Wednesday 28 July in the afternoon, Thursday 29 July in the afternoon and the morning of Friday 30 July.
The cost of attending the online event is $200. Groups of 5 registrations or more will receive a 25% discount on the fees.
This online registration form provides for up to 10 delegates from...More
The ACCC provides educational resources to potential franchisees.
These resources help a person understand franchising, the Franchising Code of Conduct and the role of the ACCC before they buy a franchise.
More
We are proposing to update our guidelines for the statutory provisions that prohibit NBN Co and other access providers from engaging in conduct that discriminates between access seekers or in favour of themselves. The proposed guidelines are provided below.
Recent changes to the Competition and Consumer Act 2010 (Cth) (CCA) and the Telecommunications Act 1997 (Cth) (Telecommunications Act) which were made as part of the Telecommunications Legislation Amendment (Competition and Consumer)...More
The Australian Competition and Consumer Commission (ACCC) invites you to have your say on the issues in the consultation paper (available below) on the review of the mandatory safety standard for projectile toys.
The ACCC prefers submissions to be provided via the ACCC consultation hub.
Alternatively, submissions can also be made via post to:
Director
Standards Review
Consumer Product Safety Branch
Australian Competition and Consumer Commission
GPO Box 3131...More
The ACCC is hosting a series of public forums in April 2021 to report on the findings and recommendations of the Murray-Darling Basin water markets inquiry.
Forums will be held at five locations across the Basin in Mildura, Renmark, Griffith, Deniliquin and Shepparton. These forums are also an opportunity for stakeholders to ask the ACCC questions.
Attendees are invited to stay for light refreshments and informal discussion following the conclusion of a forum.
We encourage you...More
The ACCC is prioritising work in the funerals services sector this year.
To help us with this work, we are interested to hear about your experience in arranging a funeral.
We are also interested to hear from you if you work in the funeral services industry or have information you wish to share about the industry.
The survey should take about 15 minutes to complete. You may skip questions throughout the survey if you do not wish to answer them. Only the first question...More