National Roads and Motorists’ Association Ltd CTM

Closed 22 Aug 2014

Opened 29 Jul 2014

Results updated 18 May 2015

The ACCC received two submissions in response to the NRMA's CTM application.

The NRMA responded to the submissions on 24 October 2014.



On 20 April 2015, the ACCC issued a Final Assessment approving an application to register a Certification Trade Mark (CTM) number 1568411 from the National Roads and Motorists’ Association Ltd (NRMA). A summary of the matter and the ACCC's decision can be found below.


NRMA’s CTM application proposes to provide an independent rating system for services across Home Support, Care Homes and Retirement Villages. NRMA, assisted by Gallup Organisation Pty Ltd and COTA Australia Ltd, proposes to rate service providers on their level of consumer engagement, which will range from one owl (good levels of engagement) to three owls (excellent levels of engagement).

ACCC role

Under Part 16 of the Trade Marks Act 1995 (TMA), before a CTM can be registered by IP Australia the ACCC must be satisfied that certain criteria are met. In general terms, the ACCC must be satisfied that the CTM application and corresponding rules meet the technical requirements set by the TMA and do not raise consumer protection, competition or associated concerns.

Publication: Certification trade marks: the role of the ACCC


  • All business
  • Aged care industry


  • Consumer issues