Closed Consultations

  • Toppling furniture - Consultation Regulation Impact Statement

    The Australian Competition and Consumer Commission (ACCC) is seeking submissions on proposed policy options that will help reduce the risk of death and injury associated with toppling furniture. There are three well understood concepts that are important in reducing the risk of injury associated with toppling furniture: product design, anchoring and consumer education. The proposed options contained in the Consultation Paper include some or all of these concepts. ... More
    Closed 13 June 2022
  • PSA web redevelopment - User survey for businesses

    How will it work? 3 hour remote workshop via Zoom with 3 facilitators from Today. Workshops will be held on Thursday 5 May 2022 from 9.30 am - 12.30 pm (EST) You will need a stable internet connection and suitable device to participate on a video call. Provide feedback on your current experience with product safety and on early design concepts of a new website. Register your interest today Workshop spots are limited. To register your interest in... More
    Closed 3 May 2022
  • Small business dealings with digital platforms

    The ACCC wants to make sure that businesses are getting the most out of their dealings with digital platforms in Australia. We also want to make sure that consumers have a good experience dealing with businesses on digital platforms like Facebook, Google and Apple. The ACCC is aware that some businesses have problems dealing with digital platforms, like getting fake negative reviews taken down or disputing account suspension or termination decisions. To try and reduce these... More
    Closed 29 April 2022
  • ACCC mandatory reporting web content survey

    The Australian Competition and Consumer Commission (ACCC) is committed to providing information to help you understand your mandatory reporting obligations. This survey should take less than 5 minutes to complete. Your feedback will help us better adapt our guidance to make it easier to use and understand. More
    Closed 26 April 2022
  • ACCC mandatory reporting publications survey

    The Australian Competition and Consumer Commission is committed to providing information to help you understand your mandatory reporting obligations. This survey should take less than 5 minutes to complete. Your feedback will help us better adapt our guidance to make it easier to use and understand. More
    Closed 26 April 2022
  • AER Web Redevelopment - User Survey

    The Australian Energy Regulator is redeveloping its current website: www.aer.gov.au , and we want to hear from you. By completing this quick survey, you will help us understand how we can engage with you more proactively, clearly and creatively. Survey duration: no more than five minutes to complete. This survey does not require any personal details. More
    Closed 19 April 2022
  • Goulburn Murray Water - Ceasing to be a Part 6 operator consultation

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 24 March 2022
  • Lower Murray Water - Ceasing to be a Part 6 operator consultation

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 9 March 2022
  • WaterNSW - Ceasing to be a Part 6 operator consultation

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 9 March 2022
  • ACCC Florist Industry Survey

    The ACCC is currently seeking information from the florist industry about the business practices of online Order Gatherers, and how they interact with traditional florist businesses. To assist the ACCC to better understand the interplay between Order Gatherers and traditional florist businesses, we are interested to hear directly from florists about their own experiences and industry knowledge. The survey... More
    Closed 28 February 2022
  • 2022 Broadband speed claims guidance consultation

    Developments in the way Retail Service Providers display upload speeds and consumers’ interest in upload speeds information has prompted the ACCC to consider updating the Broadband Speeds Claims - Industry Guidance (‘Guidance’). The growth of fixed wireless services on alternative fixed wireless networks also reinforces the need to promote transparency about the factors that may affect speeds on all fixed wireless access networks. The ACCC is seeking views on a number of issues... More
    Closed 25 February 2022
  • New Caravan Survey - Consumers

    One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans. We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are seeking information from consumers to better understand these issues and inform future activities we undertake. These surveys focus on purchases of new caravans, as defined by the Road Vehicle... More
    Closed 10 December 2021
  • New Caravan Survey - Retailers

    One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans. We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are seeking information from retailers to better understand these issues and inform future activities we undertake. These surveys focus on sales of new caravans, as defined by the Road Vehicle Standards... More
    Closed 10 December 2021
  • Buying a franchise? We'd like to hear from you

    The Australian Competition and Consumer Commission (ACCC) would like to hear from people who are thinking about buying a franchise to find out what questions they have or what information they need. More
    Closed 1 December 2021
  • Sunwater: Part 6 exemption consultation

    On 27 October 2021, the ACCC formed the view that Sunwater is a Part 6 operator. This means that the ACCC will be required to regulate Sunwater’s infrastructure charges for six water supply schemes under Part 6 of the Water Charge Rules 2010 (WCR) unless the ACCC grants Sunwater an exemption. The six schemes are Chinchilla Weir, Cunnamulla, Macintyre Brook, Maranoa River, St George and Upper Condamine Water Supply Schemes. The ACCC is seeking stakeholder views to help it decide... More
    Closed 17 November 2021
  • Consumer Data Right sponsored accreditation – information security self assessment and attestation

    Version 3 of the Competition and Consumer (Consumer Data Right) Rules 2020 (Rules) introduces new ways businesses can participate in the CDR and includes sponsored accreditation. The sponsored level of accreditation removes the requirement to provide an independent third party assurance report to demonstrate that applicants satisfy the information security requirements. Instead, where a business has, or will have, an arrangement with an unrestricted accredited person (their... More
    Closed 8 November 2021
  • 2021 Strategic Review - external stakeholder survey

    The ACCC's Compliance and enforcement policy & priorities sets out our priority areas for compliance and enforcement activities and lists the primary factors we will take into account when deciding to pursue issues or matters. Feedback from businesses and consumers is invaluable when drafting this policy and past feedback has had a direct impact on our priority areas. We are seeking your views on our current priority areas and asking you to identify new issues that might be... More
    Closed 3 November 2021
  • Lower Murray Water - Part 6 of the Water Charge Rules decision and exemption consultation

    On 8 September 2021, Lower Murray Water (LMW) notified the ACCC of its status under Part 6 of the Water Charge Rules 2010 (WCR) and applied for an exemption from the operation of the requirements of Divisions 2-4 of Part 6. The ACCC is seeking stakeholder views to help it decide if LMW is or will be a Part 6 operator from 1 July 2023, and if so, whether the ACCC should grant LMW an exemption from the ACCC approving and determining LMW’s infrastructure charges. Background ... More
    Closed 4 October 2021
  • Queensland Department of Regional Development, Manufacturing and Water - Part 6 of the Water Charge Rules decision

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 29 September 2021
  • Sunwater - Part 6 of the Water Charge Rules decision

    This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process. For more information please visit the ACCC’s Water projects page or email water@accc.gov.au . More
    Closed 29 September 2021
  • Developing the Better Bills Guideline – Australian Energy Regulator

    On 18 March 2021, the Australian Energy Market Commission (AEMC) made a rule requiring the Australian Energy Regulator (AER) to develop a mandatory billing guideline setting out how retailers must prepare and issue bills to residential and small customers. The Better Bills Guideline will provide guidance to retailers on preparing and issuing bills that make it easy for these customers to: pay their energy bills ensure their bill conforms to their contract query... More
    Closed 22 September 2021
  • Facebook advertisements

    The ACCC is aware of advertisements on Facebook about cryptocurrency products featuring the name or image of an Australian public figure. These advertisements might look like articles or posts in your Facebook newsfeed. We are concerned that the advertisements may be false or misleading. If you see one of these advertisements on Facebook, please take a screenshot and submit it to the ACCC via the link on this page. Please ensure that your screenshot includes the name of the... More
    Closed 1 September 2021
  • Toppling furniture and televisions - Issues paper

    The Australian Competition and Consumer Commission (ACCC) is seeking your assistance. Scoping risk control options to prevent injuries and deaths from toppling furniture and televisions is one of the ACCC’s product safety priorities for 2021 . As part of this process, we are seeking information from consumers, consumer safety advocates, the furniture and television industries, medical professionals, and other interested stakeholders about the safety... More
    Closed 30 August 2021
  • Survey for consumers - General online retail marketplaces

    The ACCC is looking at: How general online retail marketplaces work. Whether there are any competition or consumer issues associated with general online retail marketplaces. This is part of our Digital Platform Services Inquiry . General online retail marketplaces are online platforms where sellers can sell their goods direct to Australian consumers. Some of these marketplaces are Amazon, Catch.com.au, eBay and Kogan. We want to know your experiences and views... More
    Closed 19 August 2021
  • Survey for small business sellers - General online retail marketplaces

    The ACCC is looking at: How general online retail marketplaces work. Whether there are any competition or consumer issues associated with general online retail marketplaces. This is part of our Digital Platform Services Inquiry . General online retail marketplaces are online platforms where sellers can sell their goods direct to Australian consumers. Some of these marketplaces are Amazon, Catch.com.au, eBay and Kogan. We want to know your experiences and views... More
    Closed 19 August 2021
  • Infant Inclined Products - Issues Paper

    The Australian Competition and Consumer Commission (ACCC) is conducting a market review into the safety of infant inclined products. As part of this process, the ACCC has released an Issues Paper (available below) for consultation. The ACCC is concerned about the use of inclined products for infant sleep because they go against an established body of evidence that infants should sleep on a flat, firm surface. The Issues Paper includes a series of questions about which the... More
    Closed 16 August 2021
  • 2021 ACCC/AER Regulatory Conference registration

    Regulatory evolution: are new tools needed? In 2021 the ACCC & AER regulatory conference will held online for the first time. The conference will be held across three days, starting on Wednesday 28 July in the afternoon, Thursday 29 July in the afternoon and the morning of Friday 30 July. The cost of attending the online event is $200. Groups of 5 registrations or more will receive a 25% discount on the fees. This online registration form provides for up to 10 delegates from... More
    Closed 27 July 2021
  • ACCC franchising education feedback

    The ACCC provides educational resources to potential franchisees. These resources help a person understand franchising, the Franchising Code of Conduct and the role of the ACCC before they buy a franchise. More
    Closed 23 July 2021
  • 2021 Telecommunications non-discrimination guidelines

    We are proposing to update our guidelines for the statutory provisions that prohibit NBN Co and other access providers from engaging in conduct that discriminates between access seekers or in favour of themselves. The proposed guidelines are provided below. Recent changes to the Competition and Consumer Act 2010 (Cth) (CCA) and the Telecommunications Act 1997 (Cth) (Telecommunications Act) which were made as part of the Telecommunications Legislation Amendment (Competition and Consumer)... More
    Closed 16 June 2021
  • Review of the mandatory safety standard for projectile toys

    The Australian Competition and Consumer Commission (ACCC) invites you to have your say on the issues in the consultation paper (available below) on the review of the mandatory safety standard for projectile toys. The ACCC prefers submissions to be provided via the ACCC consultation hub. Alternatively, submissions can also be made via post to: Director Standards Review Consumer Product Safety Branch Australian Competition and Consumer Commission GPO Box 3131... More
    Closed 26 May 2021
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