2023 National Consumer Congress
Thursday 15 June 2023, Promenade Docklands Melbourne. Level 1/78 Newquay Promenade Docklands, Victoria 3008.
8:30am – 4:00pm
The National Consumer Congress is an annual conference that brings together stakeholders from across the public, private and community sectors to explore the key issues facing Australian consumers. This year’s event will be delivered both in person and online.
The program for this year’s Congress will be...More
The ACCC is investigating the price and availability of childcare in Australia.
We want to hear from families with childcaring responsibilities about their use of childcare. We want to hear from families who use childcare such as Centre Based Care, Outside of School Hours Care, or care from friends or baby sitters, as well as families who don't use any form of childcare.
Please ensure only one parent or guardian per family completes the survey.
This survey can be completed...More
How will it work?
60-minute interview remote session via Zoom with 2 facilitators from Today.
Interview will be held on Thursday 25th May and Wednesday 7th June
You will need a stable internet connection and suitable device to participate on a video call.
Provide feedback on your current experience with product safety and on early design concepts of a new website.
Register your interest today
Sessions are limited. To register your...More
How will it work?
60-minute interview remote session via Zoom with 2 facilitators from Today.
Interviews will be held on Friday 26th May and Thursday 8th June
You will need a stable internet connection and suitable device to participate on a video call.
Provide feedback on your current experience with product safety and on early design concepts of a new website.
Register your interest today
Workshop spots are limited. To register...More
The ACCC is seeking expressions of interest from childcare providers with fewer than 40 services who are willing to supply information to assist the ACCC's Childcare inquiry.
We are also seeking expressions of interest from Educators working in the Family Day Care sector.
If you are a Centre Based Day Care, Family Day Care, In Home Care or Outside School Hours Care provider, with fewer than 40 services, or you work as a Family Day Care Educator , register your...More
The ACCC is seeking public contributions to the Regional Mobile Infrastructure Inquiry. The purpose of the Inquiry is to:
inform future Government policy decisions on the provision of regional, rural, remote and peri-urban mobile telecommunications services
investigate the feasibility of providing temporary mobile roaming during natural disasters or other emergencies.
More information about the Regional Mobile Infrastructure Inquiry is available at the Project Overview ...More
The 2022|23 Australian Presidency looks forward to welcoming consumer protection enforcement regulators to Sydney, Australia, from 8 to 12 May 2023, to share information and experience, and to agree to cooperate and collaborate, across national borders to protect consumers worldwide.
Please complete this registration form to assist us in preparing for the events.
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The Australian Competition and Consumer Commission (ACCC) is scoping product safety issues and potential hazard prevention strategies in relation to lithium-ion batteries as one of our product safety priority areas for 2022-23. As part of this process, the ACCC has released an Issues Paper (available below) for consultation.
The ACCC is concerned about the increasing number of reports of incidents involving lithium-ion batteries, causing serious injuries and property damage. ...More
Endeavour is proposing to acquire the Beachfront Hotel and attached Cellarbrations bottle shop at 342 Casuarina Drive in Rapid Creek, NT.
Endeavour is a major Australian alcoholic drinks retailer and hotel operator. It operates several bottle shops (including BWS Nightcliff and BWS Casuarina) and hotels (including Airport Tavern) near Beachfront Hotel.
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In October of this year, the Federal Government announced the allocation of seed funding to the ACCC for the establishment of a National Anti-Scams Centre (NASC).
The ACCC will be consulting and engaging with key stakeholders in a variety of ways, including this survey.
The purpose of consulting and engaging at this point, is to seek input from key stakeholders on what the NASC could potentially look like, including its functions and it’s role. We are also keen to understand how...More
Stage 2 Consultation update
Stage 2 consultation of detailed information on financial performance of airports is now open.
The ACCC monitors prices, revenues, costs and profits of aeronautical, car parking and landside access services at the monitored airports to promote transparency of services for which there is little or no competition.
In response to a recommendation from the Productivity Commission’s 2019 report on the economic regulation of airports, the Australian...More
Stage 2 Consultation update
Stage 2 consultation of the Airport Quality Indicators review is now open.
The ACCC has the function of monitoring and evaluating the quality of the aspects of airport services and facilities specified in the Airports Regulations 1997 .
In response to a recommendation from the Productivity Commission’s 2019 report on the economic regulation of airports, the Australian Government has asked the ACCC to review the indicators, to:
more...More
The purpose of this discussion paper is to gather views on:
the prevalence of, issues arising from, and harm resulting from, data quality issues in the CDR ecosystem
approaches that may be required to address data quality issues from a Compliance or Enforcement perspective.
More
The ACCC’s Compliance and Enforcement Policy and Priorities sets out our priority areas for compliance and enforcement activities and lists the primary factors we will take into account when deciding to pursue issues or matters.
Feedback from businesses and consumers is invaluable when drafting this policy and past feedback has had a direct impact on our priority areas.
This year, we are particularly interested in your views on the work we are conducting under our current...More
We’re asking you to take a few minutes to complete a short survey about lithium-ion batteries.
One of our product safety priorities for 2022–23 is investigating the safety and risks of lithium-ion batteries.
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The Australian Competition and Consumer Commission (ACCC) is seeking submissions on proposed policy options to reduce the risk of death and injury associated with Infant Sleep Products, including Infant Inclined Products.
This Consultation Paper is seeking views on the likely effectiveness and cost of options to address the known risks associated with Infant Sleep Products, including Infant Inclined Products, such as a holistic mandatory safety standard for all Infant Sleep Products. It...More
Stage 1 Consultation update
Stage 1 consultation of the Airport Quality Indicators review has now closed. The ACCC will update this website with Stage 2 consultation details as per the timeframes indicated in the Stage 1 Consultation paper published 27 June 2022.
The ACCC has the function of monitoring and evaluating the quality of the aspects of airport services and facilities specified in the Airports Regulations 1997 .
In response to a recommendation from the...More
The Australian Competition and Consumer Commission (ACCC) is seeking submissions on proposed policy options that will help reduce the risk of death and injury associated with toppling furniture.
There are three well understood concepts that are important in reducing the risk of injury associated with toppling furniture: product design, anchoring and consumer education. The proposed options contained in the Consultation Paper include some or all of these concepts.
...More
How will it work?
3 hour remote workshop via Zoom with 3 facilitators from Today.
Workshops will be held on Thursday 5 May 2022 from 9.30 am - 12.30 pm (EST)
You will need a stable internet connection and suitable device to participate on a video call.
Provide feedback on your current experience with product safety and on early design concepts of a new website.
Register your interest today
Workshop spots are limited. To register your interest in...More
The ACCC wants to make sure that businesses are getting the most out of their dealings with digital platforms in Australia. We also want to make sure that consumers have a good experience dealing with businesses on digital platforms like Facebook, Google and Apple.
The ACCC is aware that some businesses have problems dealing with digital platforms, like getting fake negative reviews taken down or disputing account suspension or termination decisions.
To try and reduce these...More
The Australian Competition and Consumer Commission (ACCC) is committed to providing information to help you understand your mandatory reporting obligations.
This survey should take less than 5 minutes to complete.
Your feedback will help us better adapt our guidance to make it easier to use and understand.
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The Australian Competition and Consumer Commission is committed to providing information to help you understand your mandatory reporting obligations.
This survey should take less than 5 minutes to complete.
Your feedback will help us better adapt our guidance to make it easier to use and understand.
More
The Australian Energy Regulator is redeveloping its current website: www.aer.gov.au , and we want to hear from you. By completing this quick survey, you will help us understand how we can engage with you more proactively, clearly and creatively.
Survey duration: no more than five minutes to complete.
This survey does not require any personal details.
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This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
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This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
This consultation has now closed. Any responses received have been considered and incorporated into the ACCC’s decision making process.
For more information please visit the ACCC’s Water projects page or email water@accc.gov.au .
More
The ACCC is currently seeking information from the florist industry about the business practices of online Order Gatherers, and how they interact with traditional florist businesses.
To assist the ACCC to better understand the interplay between Order Gatherers and traditional florist businesses, we are interested to hear directly from florists about their own experiences and industry knowledge.
The survey...More
Developments in the way Retail Service Providers display upload speeds and consumers’ interest in upload speeds information has prompted the ACCC to consider updating the Broadband Speeds Claims - Industry Guidance (‘Guidance’). The growth of fixed wireless services on alternative fixed wireless networks also reinforces the need to promote transparency about the factors that may affect speeds on all fixed wireless access networks.
The ACCC is seeking views on a number of issues...More
One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans.
We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are seeking information from consumers to better understand these issues and inform future activities we undertake.
These surveys focus on purchases of new caravans, as defined by the Road Vehicle...More