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  • New Caravan Survey - Retailers

    One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans. We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are... More
    Opened 12 November 2021
  • New Caravan Survey - Consumers

    One of the ACCC’s priorities is to empower consumers and improve industry compliance with consumer guarantees, with a focus on high value goods including caravans. We have seen an increase in consumer reports to the ACCC about issues with caravan purchases in the last few years. We are... More
    Opened 12 November 2021
  • Sunwater: Part 6 exemption consultation

    On 27 October 2021, the ACCC formed the view that Sunwater is a Part 6 operator. This means that the ACCC will be required to regulate Sunwater’s infrastructure charges for six water supply schemes under Part 6 of the Water Charge Rules 2010 (WCR) unless the ACCC grants Sunwater an exemption.... More
    Opened 3 November 2021
  • Consumer Data Right sponsored accreditation – information security self assessment and attestation

    Version 3 of the Competition and Consumer (Consumer Data Right) Rules 2020 (Rules) introduces new ways businesses can participate in the CDR and includes sponsored accreditation. The sponsored level of accreditation removes the requirement to provide an independent third party assurance... More
    Opened 15 October 2021
  • 2021 Strategic Review - external stakeholder survey

    The ACCC's Compliance and enforcement policy & priorities sets out our priority areas for compliance and enforcement activities and lists the primary factors we will take into account when deciding to pursue issues or matters. Feedback from businesses and consumers is invaluable when... More
    Opened 13 October 2021
  • Sunwater - Part 6 of the Water Charge Rules decision

    The ACCC invites you to have your say on the ACCC’s decision about whether Sunwater is a Part 6 operator under the Water Charge Rules 2010 (WCR). About the consultation Sunwater has notified the ACCC that it has become aware that it is a Part 6 operator under rule 23A of the WCR. Rule... More
    Opened 15 September 2021
  • Queensland Department of Regional Development, Manufacturing and Water - Part 6 of the Water Charge Rules decision

    The ACCC invites you to have your say on the ACCC's decision about whether the Queensland Department of Regional Development, Manufacturing and Water (DRDMW) is a Part 6 operator under the Water Charge Rules 2010 (WCR). About the consultation DRDMW has notified the ACCC that it has... More
    Opened 15 September 2021
  • Lower Murray Water - Part 6 of the Water Charge Rules decision and exemption consultation

    On 8 September 2021, Lower Murray Water (LMW) notified the ACCC of its status under Part 6 of the Water Charge Rules 2010 (WCR) and applied for an exemption from the operation of the requirements of Divisions 2-4 of Part 6. The ACCC is seeking stakeholder views to help it decide if LMW is or... More
    Opened 13 September 2021
  • Developing the Better Bills Guideline – Australian Energy Regulator

    On 18 March 2021, the Australian Energy Market Commission (AEMC) made a rule requiring the Australian Energy Regulator (AER) to develop a mandatory billing guideline setting out how retailers must prepare and issue bills to residential and small customers. The Better Bills Guideline ... More
    Opened 2 September 2021
  • Toppling furniture and televisions - Issues paper

    The Australian Competition and Consumer Commission (ACCC) is seeking your assistance. Scoping risk control options to prevent injuries and deaths from toppling furniture and televisions is one of the ACCC’s product safety priorities for 2021 . As part of... More
    Opened 2 August 2021
  • Survey for small business sellers - General online retail marketplaces

    The ACCC is looking at: How general online retail marketplaces work. Whether there are any competition or consumer issues associated with general online retail marketplaces. This is part of our Digital Platform Services Inquiry . General online retail marketplaces are... More
    Opened 22 July 2021
  • Survey for consumers - General online retail marketplaces

    The ACCC is looking at: How general online retail marketplaces work. Whether there are any competition or consumer issues associated with general online retail marketplaces. This is part of our Digital Platform Services Inquiry . General online retail marketplaces are... More
    Opened 22 July 2021
  • Infant Inclined Products - Issues Paper

    The Australian Competition and Consumer Commission (ACCC) is conducting a market review into the safety of infant inclined products. As part of this process, the ACCC has released an Issues Paper (available below) for consultation. The ACCC is concerned about the use of inclined... More
    Opened 19 July 2021
  • ACCC franchising education feedback

    The ACCC provides educational resources to potential franchisees. These resources help a person understand franchising, the Franchising Code of Conduct and the role of the ACCC before they buy a franchise. More
    Opened 9 July 2021
  • 2021 ACCC/AER Regulatory Conference registration

    Regulatory evolution: are new tools needed? In 2021 the ACCC & AER regulatory conference will held online for the first time. The conference will be held across three days, starting on Wednesday 28 July in the afternoon, Thursday 29 July in the afternoon and the morning of Friday 30 July.... More
    Opened 16 June 2021
  • 2021 Telecommunications non-discrimination guidelines

    We are proposing to update our guidelines for the statutory provisions that prohibit NBN Co and other access providers from engaging in conduct that discriminates between access seekers or in favour of themselves. The proposed guidelines are provided below. Recent changes to the Competition... More
    Opened 18 May 2021
  • Facebook advertisements

    The ACCC is aware of advertisements on Facebook about cryptocurrency products featuring the name or image of an Australian public figure. These advertisements might look like articles or posts in your Facebook newsfeed. We are concerned that the advertisements may be false or misleading.... More
    Opened 4 May 2021
  • Review of the mandatory safety standard for projectile toys

    The Australian Competition and Consumer Commission (ACCC) invites you to have your say on the issues in the consultation paper (available below) on the review of the mandatory safety standard for projectile toys. The ACCC prefers submissions to be provided via the ACCC consultation hub.... More
    Opened 27 April 2021
  • Buying a franchise? We'd like to hear from you

    The Australian Competition and Consumer Commission (ACCC) would like to hear from people who are thinking about buying a franchise to find out what questions they have or what information they need. More
    Opened 1 April 2021
  • Murray-Darling Basin inquiry - April 2021 public forums registration form

    The ACCC is hosting a series of public forums in April 2021 to report on the findings and recommendations of the Murray-Darling Basin water markets inquiry. Forums will be held at five locations across the Basin in Mildura, Renmark, Griffith, Deniliquin and Shepparton. These forums are also... More
    Opened 26 March 2021
  • ACCC Funeral Services Survey

    The ACCC is prioritising work in the funerals services sector this year. To help us with this work, we are interested to hear about your experience in arranging a funeral. We are also interested to hear from you if you work in the funeral services industry or have information... More
    Opened 17 March 2021
  • Small Business in Focus report

    The ACCC produces a twice-yearly Small Business in Focus report which provides a summary of the ACCC’s work and activities in the small business sector. You can find the most recent report and previous reports on the ACCC website . More
    Opened 24 February 2021
  • Measuring Broadband Australia (MBA) review 2020

    The ACCC is conducting a review of the Measuring Broadband Australia (MBA) program and is seeking views from stakeholders on the program's effectiveness and scoping its future directions, should it be extended beyond its current expiry in June 2021. As part of the program, we have:... More
    Opened 22 October 2020
  • Uniti joint functional separation undertaking - consultation paper

    On 25 August 2020, amendments to the Telecommunications Act 1997 came into effect that enable superfast fixed line broadband networks serving residential customers to operate on a functionally separated basis (rather than a structurally separated basis). In particular, network operators are... More
    Opened 9 September 2020
  • Consumer questionnaire - App stores

    The ACCC is preparing a report on app stores, such as the Apple App Store and the Google Play Store. Examples of popular apps available on app stores include WhatsApp, Snapchat, Uber, and Twitter. The ACCC's report is focused on the competitiveness, efficiency, transparency and effectiveness of... More
    Opened 8 September 2020
  • App developer questionnaire - App stores

    The ACCC is preparing a report on app stores, such as the Apple App Store and the Google Play Store, focused on their competitiveness, efficiency, transparency and effectiveness. We are interested in your experiences and views about using app stores. How to participate ... More
    Opened 8 September 2020
  • Superfast broadband network deemed functional separation undertaking - consultation paper August 2020

    The Telecommunications Legislation Amendment (Competition and Consumer) Act 2020 (TLA Act) received Royal Assent on 25 May 2020. Among other provisions, it amends the Telecommunications Act 1997 (Cth) (Telecommunications Act) to enable superfast fixed line broadband networks serving... More
    Opened 25 August 2020
  • Murray-Darling Basin water markets inquiry - interim report

    The ACCC is conducting an inquiry into markets for tradeable water rights in the Murray-Darling Basin. We invite you to contribute to the Inquiry by responding to the ACCC's interim report. Submissions We encourage you to make a submission in response to the ACCC's interim report... More
    Opened 30 July 2020
  • 2020 Broadband speed claims guidance consultation

    Recent developments in the wholesale products offered by NBN Co, which includes offering retail broadband services with speeds in excess of 100 Mbps, has promoted the ACCC to consider updating the Broadband Speed Claims - Industry Guidance (Guidance). The ACCC is seeking views from... More
    Opened 29 July 2020
  • Consumer Data Right - Energy rules framework consultation

    The Competition and Consumer (Consumer Data Right) Rules 2020 (rules) will need to be adapted to accommodate the energy sector. We seek stakeholder views on the preliminary positions we have taken in this rules framework, to inform our development of rules for applying the Consumer Data... More
    Opened 8 July 2020
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